WEBSITE USE TERMS AND CONDITIONS
Revision Date: 25/05/2017
*Refund / Cancellation Policy
Your acceptance of these Policies:
These Terms and Conditions governs the manner in which the website is used by users (each, a 'User') of the website ('Site'). These Terms and Conditions apply to the Site and all products and services offered by ULYANA ASTER Pty Ltd.
By using this Site, you signify your acceptance of the above listed policies, details of which can be found below. If you do not agree to these policies, please do not use our Site.
Changes to Policies
ULYANA ASTER Pty Ltd has the discretion to update these policies at any time. When we do, we will update the revision date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we conduct our business. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications. Your continued use of the Site following the posting of changes to these policies will be deemed your acceptance of those changes.
REFUND / CANCELLATION POLICY
We try our best to show all of our hair extension colours as accurately as possible on our website. We do understand that picking the right colour may not be easy when choosing from a computer screen, therefore we are happy to exchange your unopened ULYANA ASTER hair extensions set for a set of the right colour within 7 days from the day you receive your package.
ULYANA ASTER Pty Ltd do not offer product exchanges for hair extensions once it has been worn or the security tie has been removed. You can exchange your order within 7 days as long as it has NOT been worn or removed from its security ties at the top of the hair or from the main package. The packaging must not be defaced in any way or an exchange will not be issued. Due to hygienic and safety reasons we only exchange items that have not been opened. You must contact us first at (email@example.com) with the subject “Exchange” prior to shipping the package. Please note that hair extensions returned to us without contacting us will not be assessed for exchange.
ULYANA ASTER Pty Ltd also do not offer product exchanges for a ‘change of mind’ or cancellation on any other purchase (hair extensions, wedding gowns, oils, accessories and jewellery). If you have any concerns with your purchase, please contact us (firstname.lastname@example.org) within 7 days of receiving it. Matters brought to our attention after this time will not be processed.
Please select your products carefully. ULYANA ASTER Pty Ltd will not accept returns for exchange or credit if you, the customer purchases the incorrect product (excluding hair extensions, refer to above conditions).
Please check your goods thoroughly upon receiving them.
In the unlikely event of a manufacturing fault, please contact us. If a manufacturing fault is found by our assessment, all costs will be paid by ULYANA ASTER Pty Ltd to rectify the fault.
Defective products excluding wedding gowns are to be shipped back to us, ULYANA ASTER Pty Ltd will pay for all return shipping costs and will replace the product.
Wedding gowns are throughly inspected for defects and are photographed prior to shipping. Defective wedding gowns are not to be shipped back to us. We will repair all defects by a qualified seamstress of our choice.
Please note that products returned to us without contacting us will be denied.
Refunds will not be given.
ULYANA ASTER Pty Ltd offers the following shipping options to all customers. For all International and Australian orders we use Australia Post or DHL.
Your tracking number will be emailed to you.
ULYANA ASTER Pty Ltd aims to get all orders dispatched within 2-3 business days of you placing your order. ULYANA ASTER Pty Ltd do not ship orders on public holidays and/or weekends.
The general estimated shipping timeframes are as follows;
AUSTRALIA STANDARD: 3-10 business days
AUSTRALIA EXPRESS: 2-6 business days
INTERNATIONAL STANDARD: 10-15 business days to major metro areas
INTERNATIONAL EXPRESS: 4-8 business days to major metro areas
Refer to DHL estimated timeframes below.
**International Customers Please Read the Below**
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. ULYANA ASTER Pty Ltd. does not take responsibility for these extra charges.
Declaration of Value and Product Description:
ULYANA ASTER Pty Ltd chooses to email your invoice for the majority of shipping methods offered by ulyanaaster.com.
Your shipping address, phone number and email address:
Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Ulyana Aster Pty Ltd is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
All shipments to the countries serviced by Emirates Post and their subsidiaries (UAE, Saudi Arabia, Oman and Qatar) will require a full P.O. box address to ensure a successful delivery, which is outlined by entering:
- The words ‘P.O. Box’ and the P.O. box number in Address Line 1 (Any additional information such as street name is also encouraged)
If any of these are missing, the item may be returned either when processing at any of our DHL terminals or by Emirates Post.
ULYANA ASTER Pty Ltd will not be liable for packages refused or held by customs for delivery. Ulyana Aster Pty Ltd does not take responsibility for any extra charged to the customer by customs/duty/VAT.
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please note, if your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your order as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ULYANA ASTER Pty Ltd has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). Refunds will not be issued until the returned packages are physically in our warehouse.
International Standard - DHL Estimated Timeframes: